At Eternal Odyssey, your privacy and data security are core priorities. This Privacy Policy details the types of information we collect, how we securely store and use it, and your legal rights regarding your personal information.
1. Information We Collect
To deliver our Services, we collect minimal personal data, restricted only to what is necessary for security, billing, and gameplay integration:
- Account Credentials: Account name, encrypted password hashes (using robust modern hashing mechanisms), and your registered email address.
- Network & Security Data: Registration IP address, login IP addresses, client hardware markers, and detailed gameplay activity logs.
- Billing & Transaction logs: When you purchase Premium Points, our processors (Stripe/PayPal) handle the transactions. We receive and store transaction references, order IDs, currencies, amounts, and dates. **We never store or handle your credit card numbers, CVVs, or PayPal passwords.**
- Marketing & Referrals: Optional referral codes, cookies linking referrers, and marketing attribution data (e.g. "Where did you first hear about us?").
2. How We Use Your Data
We use the information collected for specific, legitimate business purposes:
- Authentication & Delivery: Creating your characters, processing store orders, and securing your sessions.
- Anti-Abuse Verification: Using IP and registration details to check for malicious activity, DDoS threats, script injections, and referral manipulation (e.g., self-referrals via matching IPs).
- Service Improvements: Aggregated, non-identifiable marketing attribution feedback to understand which advertising channels are most effective.
🔒 DATA SHARING ASSURANCE
We **never sell, trade, rent, or lease** your personal data to third-party marketing companies. Your information is shared only with our secure payment partners (Stripe, PayPal) to confirm payments and secure billing authenticity.
3. Cookies & Session Storage
We use necessary, functional cookies to optimize website operation:
- Laravel Session Cookie: Secures your account login and prevents cross-site request forgery (CSRF).
- Referral Cookie (`eo_referral`): Validates referral codes for 30 days, allowing the system to award buyer bonuses and referrer points commissions when registration occurs.
4. Data Retention
We store your account and gameplay data as long as your account remains active.
If you wish to delete your account, you can make a request to support.
However, please note that **billing and transaction histories cannot be deleted** under standard requests due to Panama tax regulations, financial auditing compliance, and chargeback fraud records.
5. International Rights & GDPR Compliance
Even though we are governed by the laws of Panama, we serve players worldwide and strive to implement global best-practices, including GDPR and CCPA requirements:
You have the right to request a copy of the data we hold on you, request modifications to correct inaccuracies, or withdraw consent to our data processing. You may contact us at any time via the official support channels to exercise these rights.
